AddNotes

Step 1:

To add a note on the customer's account you first need to know the customer id of the the customer's account you want to add the notes on. You can get the customer id by calling GetCustomerInfo XML API
<CUSTOMERID>2115386</CUSTOMERID>
Step 2:
To get the type you need call GetPredecideNote XML API. PRIORITY is predefined. Below are the values and defination of each value in priority
<TYPE>Received Phone in Error</TYPE> <PRIORITY>1</PRIORITY> 
                                    1 for Lowest
                                    2 for Low,
                                    3 for Medium,
                                    4 for High
                                    5 for Highest
Step 3:

After you have determined the TYPE and PRIORITY you can have the user type the note text. Upon submit you can call the AddNote XML API